Don't worry if you miss the options - you will automatically be transferred to an Operator if no button depressions are registered.

If you press 2 to take you into our Automated Balance/Payment system, you will then hear further Recorded prompts to talk you through using the system - here's a brief breakdown of what you will hear…
 

Automatic Voice Prompt	Action Needed
Please Enter Your Account Number	Type Account Number, followed by the # key
Please Enter Your PIN Number	Type PIN Number, followed by the # key
As At (Date & Time), Your Balance is xxx.xx	None
To Pay Your Balance In Full	Press 1
You will then hear further Recorded prompts to enable you to enter your Card Details - Number, Expiry Date, Issue Number etc.
To Pay A Different Amount	Press 2
You will then hear further Recorded prompts to enable you to enter the amount you wish to pay followed by your Card Details - Number, Expiry Date, Issue Number etc.
To Hear Your Account Balance Again	Press 3
To Speak to An Advisor	Press 4

As with the First level, please don't worry if you miss the options - you will be transferred! Here are some important things you need to know regarding this System:

• Please note that you may only use this system to pay your account using your own, personal Debit/Credit Card - Customers or Relatives Cards must not be processed here.
• We have a dedicated email address to deal with any issues related to this System, please use this: poivr@annsummers.com
• It can take up to 4 hours for any payments to show on your Account.
• If you wish to change your PIN number, please send an email with your Account Number, Old PIN number and New PIN number to poivr@annsummers.com - and email confirmation will be sent to you once the change has been made.